Refund policy

REFUND POLICY (Returns & Exchanges)

We only sell genuine NeeDoh, and every unit from our current stock leaves us with a laser anti-counterfeit sticker. To protect you and us from counterfeits being swapped in, these rules apply to every return.

One rule for every return: 3 working days All return and exchange requests, whether the item is faulty or you've changed your mind, must reach us within 3 working days of delivery.

Which purchases this policy covers This policy covers products bought on Needoh.sg only. If you bought NeeDoh from one of our authorized retailers, please contact that retailer for any refund or exchange. Their own returns policy applies, and we can't process returns for purchases made elsewhere.

Cancelling an order You can cancel an order from your account within 1 hour of placing it. After that, your order may already be packed for dispatch. Email ask@needoh.sg as soon as possible and we'll do our best, but once it's dispatched our returns rules apply.

Keep the original box The box carries important safety information and the laser authenticity sticker. We can't accept an exchange or refund without the original box and its laser sticker intact. We check the sticker code against our records before approving any return.

Faulty, damaged or wrong item

• Email ask@needoh.sg within 3 working days of delivery with your order number and clear photos of the item, the box and the laser sticker.
• Once we've confirmed the problem and the sticker code, we'll send a replacement or give you a full refund, including any delivery charge you paid. We'll also cover the cost of sending the item back.
• Reporting quickly lets us sort it out fastest and raise any courier claim. This doesn't affect your rights under Singapore consumer protection law.

Changed your mind

• Tell us within 3 working days of delivery.
• The item must be unopened, unused and in sellable condition, in its original sealed box with the laser sticker unbroken.
• You pay for return delivery. Once we've inspected the item, we issue the product price as Needoh.sg store credit within 5 working days. Delivery charges aren't refunded.
• Store credit is added to your Needoh.sg account (sign in with the email you ordered with), is applied at checkout, and is valid for 12 months. It can't be exchanged for cash.

Exchanges Changed your mind about which NeeDoh you want? Return the original item under the rules above, then use your store credit on a new order. Faulty items can be swapped for the same product, subject to stock.

What isn't covered

• Normal wear from squishing, and damage from misuse such as puncturing, cutting, overstretching, microwaving, freezing or exposure to heat.
• Colour preferences. Colours are shipped at random.
• NeeDoh bought from sellers outside our authorized retailer list.

How to start a return Email ask@needoh.sg with your Needoh.sg order number. We'll reply with return instructions. Please don't send items back without contacting us first.